Slåtten, Terje: search on Z-Library

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1

The Effects of Transformational Leadership and Perceived Creativity on Innovation Behavior in the Hospitality Industry

Slåtten, Terje, Mehmetoglu, Mehmet

Journal:

Journal of Human Resources in Hospitality & Tourism

Year:

2015

Language:

english

File:

PDF, 229 KB

english, 2015

2

The links between psychological capital, social capital, and work-related performance – A study of service sales representatives

Slåtten, Terje, Lien, Gudbrand, Horn, Camilla Marie Fosse, Pedersen, Erik

Journal:

Total Quality Management & Business Excellence

Year:

2019

Language:

english

File:

PDF, 569 KB

english, 2019

3

Determinants and effects of employee’s creative self-efficacy on innovative activities

Slåtten, Terje

Journal:

International Journal of Quality and Service Sciences

Year:

2014

Language:

english

File:

PDF, 230 KB

english, 2014

4

A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)

Svari, Sander, Slåtten, Terje, Svensson, Göran, Edvardsson, Bo

Journal:

Journal of Services Marketing

Year:

2011

Language:

english

File:

PDF, 338 KB

english, 2011

5

Fostering learning organisation in transitional economy – the role of authentic leadership and employee affective commitment

Delić, Milan, Slåtten, Terje, Milić, Bojana, Marjanović, Uglješa, Vulanović, Srđan

Journal:

International Journal of Quality and Service Sciences

Year:

2017

Language:

english

File:

PDF, 200 KB

english, 2017

6

Antecedents and effects of engaged frontline employees

Slåtten, Terje, Mehmetoglu, Mehmet

Journal:

Managing Service Quality

Year:

2011

Language:

english

File:

PDF, 176 KB

english, 2011

7

A DIP‐construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry

Svari, Sander, Svensson, Göran, Slåtten, Terje, Edvardsson, Bo

Journal:

Managing Service Quality

Year:

2010

Language:

english

File:

PDF, 224 KB

english, 2010

8

What are the Drivers for Innovative Behavior in Frontline Jobs? A Study of the Hospitality Industry in Norway

Slåtten, Terje, Mehmetoglu, Mehmet

Journal:

Journal of Human Resources in Hospitality & Tourism

Year:

2011

Language:

english

File:

PDF, 304 KB

english, 2011

9

Empowering leadership and the influence of a humorous work climate on service employees' creativity and innovative behaviour in frontline service jobs

Slåtten, Terje, Svensson, Göran, Sværi, Sander

Journal:

International Journal of Quality and Service Sciences

Year:

2011

Language:

english

File:

PDF, 212 KB

english, 2011

10

“Scientific identity” and “ethnocentricity” in top journals of logistics management

Svensson, Göran, Slåtten, Terje, Tronvoll, Bård

Journal:

International Journal of Physical Distribution & Logistics Management

Year:

2008

Language:

english

File:

PDF, 73 KB

english, 2008

11

Antecedents and effects of emotional satisfaction on employee‐perceived service quality

Slåtten, Terje

Journal:

Managing Service Quality

Year:

2008

Language:

english

File:

PDF, 226 KB

english, 2008

12

Atmospheric experiences that emotionally touch customers

Slåtten, Terje, Mehmetoglu, Mehmet, Svensson, Göran, Sværi, Sander

Journal:

Managing Service Quality

Year:

2009

Language:

english

File:

PDF, 229 KB

english, 2009

13

An assessment of the empirical characteristics of top journals in services marketing

Svensson, Göran, Tronvoll, Bård, Slåtten, Terje

Journal:

Managing Service Quality

Year:

2008

Language:

english

File:

PDF, 86 KB

english, 2008

14

Four Drivers of Effective Sponsorship: A Case Study of the Birkebeiner Race in Norway

Slåtten, Terje, Matovu, Barbara Rebecca, Connolley, Steven

Journal:

Journal of Convention & Event Tourism

Year:

2014

Language:

english

File:

PDF, 126 KB

english, 2014

15

Scientific identity of “top” research journals in the broader discipline of marketing

Svensson, Göran, Svensson, Göran, Helgesson, Thomas, Slåtten, Terje, Tronvoll, Bård

Journal:

European Business Review

Year:

2008

Language:

english

File:

PDF, 208 KB

english, 2008

16

Promoting an Internal Market-Oriented Culture (IMOC) in Healthcare Services

Slåtten, Terje, Lien, Gudbrand, Lupina, Ella, Gravingen, Knut Arne

Journal:

Journal of Service Science Research

Year:

2019

File:

PDF, 815 KB

2019

17

Antecedents and effects of employees' feelings of joy on employees' innovative behaviour

Slåtten, Terje

Journal:

International Journal of Quality and Service Sciences

Year:

2011

Language:

english

File:

PDF, 213 KB

english, 2011

18

The role of aesthetic experiential qualities for tourist satisfaction and loyalty

Breiby, Monica Adele, Slåtten, Terje, Volo, Serena, Scott, Noel

Journal:

International Journal of Culture Tourism and Hospitality Research

Year:

2018

Language:

english

File:

PDF, 504 KB

english, 2018

19

The role of organizational attractiveness in an internal market-oriented culture (IMOC): a study of hospital frontline employees

Slåtten, Terje, Lien, Gudbrand, Svenkerud, Peer Jacob

Journal:

BMC Health Services Research

Year:

2019

File:

PDF, 857 KB

2019

20

Scientific identity in top journals of services marketing: review and evaluation

Svensson, Göran, Slåtten, Terje, Tronvoll, Bård

Journal:

International Journal of Service Industry Management

Year:

2008

Language:

english

File:

PDF, 229 KB

english, 2008

21

The effect of managerial practice on employee‐perceived service quality

Slåtten, Terje

Journal:

Managing Service Quality

Year:

2009

Language:

english

File:

PDF, 281 KB

english, 2009

22

Empirical characteristics of “top” journals in mainstream marketing

Svensson, Göran, Slåtten, Terje, Tronvoll, Bård, Helgesson, Thomas

Journal:

Marketing Intelligence & Planning

Year:

2008

Language:

english

File:

PDF, 81 KB

english, 2008

23

The ‘geographical affiliations’ in ‘top’ research journals of general marketing

Göran Svensson, Bård Tronvoll, Thomas Helgesson, Terje Slåtten

Journal:

Australasian Marketing Journal (AMJ)

Year:

2009

Language:

english

File:

PDF, 157 KB

english, 2009

24

Make it memorable: customer experiences in winter amusement parks

Slåtten, Terje, Krogh, Christian, Connolley, Steven

Journal:

International Journal of Culture Tourism and Hospitality Research

Year:

2011

Language:

english

File:

PDF, 269 KB

english, 2011

25

“Empirical characteristics” and “geocentricity” in “top” journals of logistics management

Svensson, Göran, Tronvoll, Bård, Slåtten, Terje

Journal:

The International Journal of Logistics Management

Year:

2008

Language:

english

File:

PDF, 185 KB

english, 2008

26

“Ethnocentricity” in top journals of services management

Svensson, Göran, Slåtten, Terje, Tronvoll, Bård

Journal:

Managing Service Quality

Year:

2007

Language:

english

File:

PDF, 89 KB

english, 2007

27

Service quality and turnover intentions as perceived by employees

Slåtten, Terje, Svensson, Göran, Sværi, Sander

Journal:

Personnel Review

Year:

2011

Language:

english

File:

PDF, 281 KB

english, 2011

28

The Effects of Aesthetic Experiential Qualities on Tourists` Positive Emotions and Loyalty: A Case of a Nature-Based Context in Norway

Breiby, Monica A., Slåtten, Terje

Journal:

Journal of Quality Assurance in Hospitality & Tourism

Year:

2015

Language:

english

File:

PDF, 472 KB

english, 2015

29

Do employees' feelings really matter in service‐quality management?

Slåtten, Terje

Journal:

European Business Review

Year:

2010

Language:

english

File:

PDF, 137 KB

english, 2010

30

Enabling relationship learning in intra-firm professional service teams

Slåtten, Terje, Lien, Gudbrand, Fredheim, Arne, Tuverud Gangnes, Marius

Journal:

Total Quality Management & Business Excellence

Year:

2017

Language:

english

File:

PDF, 399 KB

english, 2017

31

Consequences of employees’ collective engagement in knowledge-based service firms

Slåtten, Terje, Lien, Gudbrand

Journal:

Journal of Service Science Research

Year:

2016

Language:

english

File:

PDF, 336 KB

english, 2016

32

The value of cultivating norms for market orientation in professional service firms

Slåtten, Terje, Lien, Gudbrand, Svensson, Göran

Journal:

International Journal of Quality and Service Sciences

Year:

2018

Language:

english

File:

PDF, 289 KB

english, 2018

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